Privacy Policy

1. Introduction

Welcome to btk99, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how btk99 collects, uses, stores, and protects the personal information of users who access our website at https://btk99.ws. By registering an account or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.

btk99 is committed to safeguarding the privacy of all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh. We operate with strict data-protection principles and only process your information for clearly defined, legitimate purposes. This policy outlines your rights and our obligations in plain, accessible English.

2. Information We Collect

When you create and use a btk99 account, we collect certain categories of personal data. The specific information we gather includes, but is not limited to:

• Identity information: full name, date of birth, and gender, collected to verify that you are 21 years of age or older and eligible to use our services.
• Contact details: email address and mobile phone number, used for account verification, support communication, and important service notifications.
• Financial data: transaction records, deposit and withdrawal history linked to payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers. We do not store full payment credentials on our servers.
• Technical data: IP address, device type, browser type, operating system, session duration, and pages visited — gathered automatically when you interact with btk99.
• Usage data: game history, betting patterns, bonus redemptions, and platform interactions — used to personalise your experience and deliver relevant promotions.

3. How We Use Your Information

btk99 uses the personal data we collect strictly for the following purposes:

• Account management and service delivery: processing registrations, verifying identity (KYC), handling deposits and withdrawals, and providing customer support.
• Security and fraud prevention: monitoring unusual account activity, detecting cheating, money-laundering, or underage gambling, and ensuring fair play across all games and sports markets.
• Communications: sending you account notifications, transaction confirmations, promotional offers, and important policy updates. You may opt out of marketing messages at any time by contacting support.
• Service improvement: analysing aggregated, anonymised usage data to improve platform performance, game selection, payment processing speed, and the overall user experience.

4. Cookies and Tracking Technologies

btk99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, keep you logged in securely, and understand how users navigate our site. We use the following types of cookies:

• Essential cookies: required for core platform functionality such as session management, authentication, and fraud detection. These cannot be disabled without affecting service quality.
• Analytics cookies: collect anonymised data on page views, session duration, and feature usage to help us improve the btk99 experience for players in Bangladesh.
• Preference cookies: store your language, display preferences, and previous session data so you don't have to reconfigure them each time you visit.

You can manage cookie settings through your browser at any time. However, disabling certain cookies may limit the functionality available to you on btk99.

5. Sharing of Your Information

btk99 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data only in the following strictly limited circumstances:

• Service providers: trusted third-party partners who assist with payment processing (including bKash, Nagad, and Rocket integrations), identity verification, fraud detection, and platform infrastructure. These partners are bound by strict confidentiality agreements and are permitted to use your data solely to deliver contracted services.
• Legal obligations: when required to do so by applicable law, court order, or lawful request from a competent authority. btk99 will, where legally permissible, notify you of such disclosures.
• Business transfers: in the event of a merger, acquisition, or sale of platform assets, your data may be transferred to the successor entity under the same level of data-protection obligations as set out in this policy.

6. Data Security

btk99 implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption: all data transmitted between your device and btk99's servers is encrypted using SSL technology, ensuring that sensitive information cannot be intercepted in transit.
• Access controls: personal data is accessible only to authorised btk99 personnel and contracted service providers who require it to perform specific job functions. All staff with access to personal data are subject to strict confidentiality obligations.
• Secure data storage: all personal and financial records are stored on secured servers with regular vulnerability assessments and software patching to guard against emerging threats.
• Incident response: we maintain a documented data-breach response plan. In the unlikely event of a security incident that affects your personal data, we will take prompt action to contain it and notify affected users as required.

7. Data Retention

btk99 retains your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal or regulatory obligations. In general terms, account data is retained for the duration of your active account and for a further period thereafter as required for financial compliance, dispute resolution, and fraud prevention.

When personal data is no longer required, btk99 will securely delete or anonymise it in accordance with our internal data-management procedures. You may request deletion of your account data at any time by contacting our support team — subject to our legal obligations to retain certain records.

8. Your Rights

As a btk99 user, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data btk99 holds about you, including information on how it is processed and with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the original purpose of collection.

9. Children and Age Restriction

btk99 is strictly an adult gaming platform. Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on btk99, please contact our support team immediately at [email protected].

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way btk99 handles your personal data, please reach out to our dedicated support team. We will respond to all verified requests within a reasonable timeframe. You can contact us by email at [email protected]. Our team is available around the clock to assist players across Bangladesh with any privacy-related queries.